There are few words that will catch your attention like "Reputation" or "Credibility" when it comes to running a business. These are two things you really want to make sure you keep your finger on as you grow and serve your customers.
In today’s digital world it can become increasingly difficult to keep a handle on things, especially with social media. Not only do you need to monitor your social pages, but you need to be posting good, quality content as well as responding to messages in a timely fashion.
"Negative comments posted online have almost double the impact of positive ones." – Our Social Times
Facebook actually awards business pages that respond promptly to messages. To be awarded the badge for your page the Facebook rules are quiet simple –
"Respond to 90 percent of messages with a five-minute response time over one week to receive the indicator." *(Facebook)
The biggest challenge busy Entrepreneurs face is finding time to keep up with Facebook, Twitter, Google Plus, YouTube, Pintrest, etc. These social networks play an important role in the buying process for potential customers. Before purchasing a product or service, customers research the companies they are considering. Facebook and Google Plus are some of the most common places customers leave reviews, but if your profiles have too many complaints, you risk losing sales. The good news is that social networks provide an opportunity for companies to respond to these complaints. Companies can reach out to the customer in order to right the wrong, often saving the relationship and improving your company’s reputation.
Our Atlanta reputation management team is dedicated to helping you maintain a relevant, dynamic social presence as well as creating content that will attract the attention of your fans which will translate into more likes, more comments and more shares. This is word of mouth marketing for today’s generation.
We offer turnkey solutions for your Social Media presence. Our team monitors your social pages daily, posts updates at least bi-weekly and responds to questions, messages or complaints in a timely fashion. We also notify you, the business owner, so you are aware of what is happening and can provide insight as to your desire for response. You can be as involved as you would like to be or simply hand it over to our creative team without having to worry or spend your valuable time “figuring out” how it all works. Give us a call today to discuss how we can help you leverage Social Media for your business.