One of the most important assets a business has is its reputation. Unfortunately, it’s also one of the most susceptible. All it takes is a few bad reviews to cause a drop-off in new customers. And if gone unaddressed, these bad reviews can have long-term effects on your business’s online reputation. That’s why having a team working around the clock to address your reputation concerns and earn you more positive reviews can make all the difference.
Generate, Listen, Respond
Almost every customer searching for a local business will read an online review for that business before contacting them. This means that generating positive online reviews should be a vital part of every business’s marketing strategy. We’ll ensure that your business receives more positive reviews to improve your online reputation and increase consumer confidence.
Along with generating more positive reviews, we’ll also mentor your customer feedback on the most influential review sites. This will make it easier for you to head-off potential damage done to your reputation and allow you to make better-informed business decisions.
Lastly, we’ll respond to your online reviews to resolve issues and help to turn your satisfied customers into brand advocates. Nothing’s better for a brand’s reputation than an army of happy customers singing your praises.
Respond to Bad Reviews
With almost everybody looking at reviews and testimonials to guide their purchasing decisions these days, businesses need to start taking their online reviews seriously. Having a poor review score can be enough to stop new customers from even considering using your business. Because of this, bad reviews and customer complaints can no longer be ignored.
At Barta Media Group, we take great care to preserve the online reputation of our clients. By responding to bad reviews in a way that aims to rectify the situation, we attempt to regain that customers trust and stop the impact from spreading. In certain situations, we may even be able to have bad reviews removed and help you think of ways to better serve your customers in the future.
Receive More 5-Star Reviews
When it’s not possible to have a negative or malicious review taken down, oftentimes, the best approach is to simply earn more positive ones. Having more people write positive reviews for your business, of course, begins with providing them excellent service. But in most cases, that’s not enough. What you need is a team that will actively go out and get positive reviews for you.
Our team will ensure your business receives more positive reviews to improve your online reputation and increase consumer confidence. Having more positive reviews has also been shown to improve rankings on Google for relevant key terms, leading to more conversions and increased traffic to your website.
Build Trust With Your Customers
Garnering trust with your customers is one of the most important things you can do to ensure your business maintains a positive reputation. And having plenty of positive reviews to share with potential customers shows them that your business lives up to its promises. Cultivating a strong bridge of trust requires a level of attentiveness that most small businesses simply don’t have the time or resources to give. That’s why Barta Media Group is here to do the work for you. We’ll make sure your customers feel heard when they raise concerns and celebrated when their needs have been satisfied.